1. Know the exam format and syllabus
Let’s start with the basics—know your enemy (ahem, the exam). The ITIL Foundation exam is multiple-choice with four possible answers for each question. Not all topics are created equal, so check the syllabus to see the weight of each section. Focus your time on the big hitters to maximise your chances.
2. Stick to ITIL best practices
ITIL is a framework, not a strict rulebook. Your task? Show you understand ITIL’s best practices, not how your company does things. When in doubt, think like ITIL. If your work experience says one thing and ITIL says another, trust the framework—it’s the boss here.
3. Read the questions carefully - but don’t overthink!
Read. The. Question. Seriously, don’t skim! Watch out for sneaky keywords like should, must, or always—they matter. But don’t overanalyse; trust your instincts. The exam is not intended to trick you!
4. Debunk the "answer is always C" myth
Spoiler alert: The answer isn’t always “C.” It’s tempting to believe there’s a magical pattern, but ITIL is all about logic, not luck. Focus on what makes sense based on ITIL principles, and you’ll be fine.
5. Skip the hard ones and circle back
Can’t figure out a question? Skip it! Your time is precious, so keep moving and come back to the tough ones later. Often, the answer will jump out when you revisit it with a fresh perspective.
6. Become a keyword detective
Every ITIL question is like a puzzle, and the keywords are your clues. Look for words like should (recommendation) versus must (requirement). ITIL loves subtleties—pay attention, and you’ll spot the right answer.
7. Review, but don’t second-guess
Before you hit submit, double-check your answers. But here’s the golden rule: only change your response if you know you made a mistake (like misreading a question). Your first instinct is usually correct.
8. Master time management
The clock is ticking, and the questions aren’t going to answer themselves. Keep an eye on your time to make sure you get through everything. If you finish early, use that extra time for a quick review (not a nap).
9. Practise, practise, practise!
The official PeopleCert practice exams are your best friend. They’ll help you get comfortable with the format, identify weak spots, and give you a taste of the real deal. Aim to simulate exam conditions to build your confidence.
10. Closed book = closed book
No peeking! The ITIL exam is closed book, so no notes or cheeky Google searches allowed. Make sure you’ve memorised key principles, frameworks, and terminology.
11. Prep your exam setup
The last thing you need on exam day is a tech hiccup. Log in early, double-check your camera, mic, and connection, and follow PeopleCert’s guidelines. A smooth start sets the tone for success!
12. Stay cool, stay confident
Let’s be real—exams can be nerve-wracking. But don’t let stress get the best of you. Stay calm, take deep breaths, and remind yourself that it’s just an exam. You’ve got this!
13. Get some rest (seriously!)
Pro tip: cramming all night before the exam is a recipe for disaster. Give your brain a break. Sleep is your secret weapon for staying sharp and focused.
14. Just do it!
Here’s the hard truth: the longer you put off your ITIL exam, the tougher it feels to get started. Life gets busy, memory fades, and revising later will take more time and effort. So, schedule your exam, stick to your plan, and get it done. Future you will thank you!
15. A final pep talk
Passing the ITIL exam isn’t about being perfect; it’s about being prepared. Stay positive, trust your preparation, and go into the exam with a winning attitude. Remember, every question is a step closer to that shiny ITIL certification!
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